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Ada Gangguan Satelit, BCA Gratiskan Biaya Tarik Tunai di ATM Bank Lain Sebanyak 5.700 unit Anjungan Tunai Mandiri (ATM) milik PT Bank Central Asia Tbk (BCA) mengalami kendala operasi akibat gangguan satelit Telkom 1. Kejadian ini terjadi sejak Jumat (28/8) lalu.
Atas kejadian tersebut, Direktur Utama BCA Jahja Setiaatmadja meminta maaf kepada para nasabah. Sebagai bentuk permintaan maaf, BCA akan memberikan kompensasi pengembalian biaya tarik tunai bagi nasabah yang telah melakukan transaksi menggunakan mesin ATM bank lain.
"Periode 2 minggu ke depan kalau ada biaya antar bank yang dikenakan khusus untuk pengambilan tunai, bisa ambil tunai di bank lain, cuma kena Rp 7.500, kalau ambil sendirifree . Untuk itu (BCA) berikan kebebasan tapi enggak bebaskan langsung bebankan sebagian biaya," jelas Jahja saat melakukan konferensi pers di Menara BCA, kawasan MH Thamrin, Jakarta, Senin (28/8).
Menurut Jahja, kompensasi itu hanya untuk nasabah yang menggunakan transaksi tarik tunai saja. Untuk pengecekan saldo dan lainnya, Jahja menyarankan agar nasabah bisa menggunakan layanan Internet Banking.
"Karena kalau mau cek saldo bisa di Apps internet banking mobile, tinggaldownload (jangan) males,please deh, tinggaldownload doang, cek saldo," tegas Jahja.
Jahja mengaku, dana yang disediakan untuk kompensasi nanti sekitar Rp 50-70 miliar. Nantinya penggantian ini akan diberikan kepada nasabah pada akhir bulan.
"Antara Rp 50-70 Miliar. Semakin cepat tentu biayanya akan semakin murah," jelasnya.
Sekadar informasi, saat ini BCA telah memiliki ATM sebanyak 17.210 unit, sementara untuk lokasinya sekitar 11.530. Dengan adanya gangguan satelit I Telkom, ada 30 persen atau sekitar 5.700 ATM yang terkena dampak.