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Indosat Sabet Asian Telecom Awards 2023 Berkat Proyek Robot ASTRID Uzone.id – Indosat Ooredoo Hutchison (IOH) meraih penghargaan Asian Telecom Awards 2023 sebagai HR Initiative of the Year atas pengembangan proyek Robotic Process Automation (RPA) bernama Administration Assistant Robotic Indosat (ASTRID) untuk membantu dan menangani operasional SDM.
IOH dinilai berhasil mengatasi tantangan dalam mengelola sebagian besar pekerjaan administratif mulai dari proses onboarding hinggaoffboarding di berbagaitouchpoint untuk 2.800 karyawan. Terutama ketika perusahaan memiliki tingkatonboarding rata-rata 200 karyawan baru per tahun dan lonjakan migrasi 1085 karyawan pada tahun 2022 karena merger. "Mengintegrasikan dua perusahaan dengan skala besar memang cukup menantang. Untungnya, kami menjalani prosesnya dengan lancar berkat proyek RPA yang memungkinkan karyawan untuk beralih dari pekerjaan manual yang berulang ke pengembangan diri untuk menjadi lebih strategis,” ungkap Director and Chief Human Resources Officer IOH, Irsyad Sahroni dalam pernyataannya yang diterimaUzone.id .
Dampak ASTRID yang paling signifikan tahun lalu adalah proses lima jam yang intensif menjadi hanya 18 menit dengan akurasi hingga 100 persen dan hampir 0 persen dari intervensi manusia.
Dengan adanya solusi robot ASTRID, tim SDM yang waktunya sebagian besar digunakan untuk tugas administrasi sekarang dapat lebih fokus pada analitik dan wawasan.
Pihak IOH mengaku, para karyawan mampu menciptakan mesin psikis untuk memprediksi perilaku bakat di masa depan dan mengurangi gesekan bakat terbaik. Mereka juga menciptakan Career Simulator yang memungkinkan karyawan memperkirakan langkah-langkah yang diperlukan untuk lintasan karier yang diinginkan.
IOH juga meyakini bahwa proyek ASTRID RPA dapat direplikasi dan dapat diterapkan dalam berbagai proses SDM dan unit bisnis lainnya yang berulang dan berbasis aturan. "Tim manajemen kami ingin menempatkan lebih banyak investasi dalam pengembangan sumber daya manusia untuk lebih mendorong kinerja Perusahaan yang solid. Indosat berkomitmen untuk memberikan pengalaman yang luar biasa kepada seluruh pemangku kepentingan, menghubungkan dan memberdayakan setiap masyarakat Indonesia," tutup Irsyad.