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Tanggapan Toyota Soal Keluhan Konsumen Innova dan Fortuner Konsumen pengguna All New Toyota Innova dan Fortuner resmi bertemu dengan pihak Toyota Astra Motor (TAM), Rabu (12/10/2016). Setelah melakukan mediasi selama kurang lebih empat jam di MidTown SCBD, Jakarta Selatan, akhirnya kedua belah pihak menemukan kesimpulan untuk menyelesaikan masalah terhadap transmisi otomatis dan ketidaknyamanan.
Rouli Sijbat PR Manger TAM menyampaikan, hal pertama bagaimana Toyota senantiasa menjaga hubungan baik dengan konsumen dan selalu menerima semua pendapat konsumen. Hal kedua, isu ini akan ditangani cepat dan bakal dilakukan investigasi lebih lanjut.
"Bisa dengan respon cepat tapi ada juga yang harus melalui proses. Untuk yang bisa kami lakukan secara cepat seperti ada ketidaknyamanan pada mobil konsumen bisa kami lihat langsung tergantung dari ketersedian waktu konsumen. Intinya Toyota berusaha memastikan konsumen merasa aman dan kami harap tetap ada kontak dengan customer relation Toyota Indonesia dan menjaga komunikasi, karena komunikasi yang paling penting," ucap Rouli di Jakarta, Rabu (12/10/2016).
Meski sudah mendapat kesimpulan dan menunggu kabar kelanjutannya, namun pihak konsumen berharap masalah ini mendapat respon lebih cepat dan bisa terselesaikan.
Bergson Manik, salah satu pengguna Toyota Innova V bensin 2016 meminta agar Toyota membuat program khusus untuk pengecekan, bahkan sampai melakukan penarikan unit atau recall.
"Ekspektasi kami akan ada recall dari Toyota. Ini menyangkut masalah drive train, piranti yang mempengaruhi keselamatan mobil. Untuk transmisi yang kena itu serinya AWR6B45, ini gearbox yang digunakan pada dual VVT-i Bensin 2.0L dan Diesel 2.4L," ucap Bergson kepada wartawan di kesempatan yang sama.
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