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Ini Penjelasan First Media Soal Jaringan Internetnya yang Tumbang (Ilustrasi foto: Unsplash)
Uzone.id -- Netizen di Indonesia tengah mengeluhkan kendala mengakses internet melalui jaringan First Media. Banyak yang mengatakan, gangguan tersebut telah terjadi sejak beberapa hari belakangan.
Dari ratusan keluhan netizen yang membanjiri linimasa dengan pencarian “First media” pada media sosial Twitter, kita bisa mengamati apa saja yang dikeluhkan oleh netizen Indonesia.
Saking banyaknya keluhan, Firstmedia melalui akun resmi Twitternya @Firstmediacares, menjelaskan kendala yang tengah terjadi.
“Hi First People, Mohon maaf, saat ini sedang ada gangguan dalam proses modem provisioning (sistem pengaturan layanan modem) yang berdampak hanya kepada layanan internet (TV tidak bermasalah), sehingga perangkat tidak dapat terkoneksi ke jaringan internet ,” cuit pihak @Firstmediacares.
Baca juga:Jaringan Internet Firstmedia Tumbang 24 Jam, Netizen Menjerit
Dengan kata lain, kendala jaringan yang dimaksud memang tengah mengganggu koneksi internet, namun tidak turut berdampak pada tayangan atau layanan TV kabel dari First Media.
Sementara jika melihat balasan @Firstmediacares terhadap keluhan para netizen, Firstmedia menyanggupi untuk mendatangkan tim teknisi ke rumah para pelanggan untuk mengecek kendala tersebut.
Keluhan ini cukup ramai, lantaran banyak netizen yang merasa aktivitas Work From Home mereka jadi ikut-ikut terganggu. Tak cuma itu, netizen juga merasa kesal karena jadi tidak bisa melakukan kuliah online, hingga anak-anak mereka yang seharusnya dapat belajar online di rumah.
Uzone.id sudah menghubungi pihak First Media, namun belum ada tanggapan.