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Konsumen Makin Kritis, Saatnya Customer Service Menerapkan AI Uzone.id - Kecerdasaan buatan sudah merambah hingga ke semua lini, termasuk ke sektor layanan konsumen, seperti Customer Service, seperti yang dilakukan oleh Synology.
Synology melakukan transformasi layanan customer service global dengan mengintegrasikan AI ke dalam seluruh proses layanan, sehingga meningkatkan efisiensi dan kualitas dukungan yang diberikan secara signifikan.
"Synology menyediakan dukungan teknis yang komprehensif, mencakup pertanyaan terkait penggunaan produk, troubleshoot untuk isu kritis, serta konsultasi untuk penerapan yang kompleks," kata Vincent Tsai, Direktur Customer Service di Synology.
"Dengan pengenalan dukungan AI terbaru ini, tujuan kami adalah mengurangi waktu respons untuk pertanyaan yang paling umum secara signifikan, sehingga memungkinkan teknisi dukungan teknis kami untuk berkonsentrasi dalam menangani kasus-kasus kompleks yang memerlukan perhatian segera,” tambahnya.
Dengan memanfaatkan arsitektur Retrieval-Augmented Generation, dukungan AI Synology memiliki akses ke materi teknis yang dianonimkan daninsight troubleshoot yang diperoleh dari pengalaman Synology dalam melayani jutaan pengguna di seluruh dunia.
Proses penyelarasan dan pembelajaran lebih lanjut dapat memastikan respons yang berkualitas tinggi serta bermanfaat bagi pengguna.
Dengan diperkenalkannya dukungan AI generasi pertama Synology, pengguna dapat mengantisipasi waktu respons yang jauh lebih cepat, dengan peningkatan hingga 20 kali lipat, memberikan pengalaman layanan pengguna yang lebih optimal.