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Rem Parkir Elektrik Bermasalah, Toyota Indonesia Tarik Voxy dari Pasaran Uzone.id - Toyota Indonesia harus menarik kembali (recall) Voxy dari pasaran, karena diduga ada potensi masalah pada sistem Electronic Parking Brake (EPB).
Recall berlaku untuk Voxy lansiran Oktober 2021-Juli 2022. Jadi, pemilik Toyota Voxy dengan tanggal produksi Oktober 2021-Juli 2022 diminta datang ke dealer Toyota untuk melakukan pengecekan.
Recall dilakukan karena adanya potensi malfungsi yang dapat mempengaruhi mekanisme kinerja Electronic Parking Brake (EPB).
Sehingga, dibutuhkan prosesre programming untuk memperbarui sistem dan mengatasi potensi malfungsi akan dilakukan oleh teknisi ahli sehingga tidak akan berpengaruh pada fitur-fitur lain pada mobil.
Secara keseluruhan, proses pengecekan hingga pengerjaan ini hanya berlangsung sekitar 1 - 1,5 jam tanpa perlu adanya penggantian parts yang dilakukan dan sama sekali tidak dikenakan biaya alias gratis.
Vice President Director PT Toyota Astra Motor Henry Tanoto mengatakan, sejalan dengan inisiatif global dari prinsipal Toyota Motor Corporation (TMC), TAM menginformasikan dan sangat menghimbau bagi para pemilik Toyota Voxy agar segera mengecek apakah termasuk dalam daftar unit yang terkena recall di jaringan dealer resmi Toyota.
“Berkaitan dengan semakin dekatnya masa libur Idul Fitri. Toyota berupaya untuk memaksimalkan perbaikan demi mendukung lancarnya aktivitas masyarakat selama berlibur terutama bagi yang akan mudik ke kampung halaman," ujar Henry dalam siaran persnya.
Adapun pemberitahuan recall ini sudah diinformasikan kepada konsumen melalui berbagai saluran komunikasi baik melalui surat resmi ataupun situs resmi Toyota.
Konsumen bisa menghubungi jaringan dealer resmi Toyota terdekat yang tersebar di seluruh wilayah Indonesia, serta dapat menghubungi Toyota Customer Care (24 jam) di nomor telepon 1-500-315.
Selain itu, konsumen juga dapat berinteraksi dengan Toyota Interactive Virtual Assistant (TARRA) melalui Whatsapp di nomor 08111500315 untuk melakukan pengecekan nomor rangka dan selanjutnya akan diberikan informasi apakah kendaraannya masuk dalam program recall Toyota untuk selanjutnya diarahkan mendatangi dealer terdekat dan dilakukan perbaikan.